Booking software reviews
Workiz reviews: the praise, the complaints, and five alternatives
We read 95 App Store reviews and checked Workiz's score on 5 platforms. Here is what its customers say, who the product fits, and where to look if that is not you.
Reviews read 13 September 2026
App Store4.6
Google Play2.7Scores
Ratings from third parties
App Store
4.6
Google Play
2.7
G2
4.5
Capterra
4.4
Trustpilot
1.4
In their own words
Six happy customers, six unhappy ones
We print six of each on every review we publish, whatever the product scores: what changes between a good product and a bad one is what the complaints are about, not how many we run.
Happy4 and 5 stars
“This software is amazing, I’ve been using it for years! It’s convenient and easy to use, the free features and the premium features separate Workiz from the rest of the pack. …”
“Minor bugs but never an issue the app works great just as intended they make cc processing easy everything organized. I would highly recommend for service businesses.”
“My only complaint is how so slow the app is adding products to jobs. It takes 10-20 seconds to search a part.”
“Responsive customer service we just onboarded with them and they have addressed our concerns and been very responsive. We moved away from other providers because the customer service was patchy and the apps worked so so or weren’t intuitive. …”
“Workiz just made my life easier! As a small contractor with field technicians, i can tell you this software is incredibly useful! Everything under the same roof! Scheduling, routes, calls, texts, payments, and dozens of kinds of reports . …”
“I had some issues signing up but they have seemed to correct them at this time. Otherwise the system is fairly easy to use with good additions. I will update after we use it for a few more months.”
Unhappy1 and 2 stars
“… As you contractors know we are very valuable and sensitive tax information entrusted to store in this app. Sending invoices every week. We cannot afford to lose valuable information or be held up for a week. Terrible business. …”
“Cancelled my free trial, I only made like 3 invoices and they are acting like I’m scamming them out of thousands!”
“This is by far the worst platform and service out there ! There is absolutely no help or onboarding ! Save your time and find something else !”
“Very very expensive price. Also they can give you a small discount, but on the condition that if you refuse their services before the end of the year, they will automatically deduct several thousand dollars from my credit card!!!”
“… Still doesn’t work. I’ve sent screenshots, explained everything step by step, and they still don’t solve anything. It’s been a month now including the trial and paid period. Super frustrated. Totally unacceptable for the price. …”
“Garbage app always freezes and crashes waste of time”
The verdict
Who should pick Workiz
Crews built on subcontractors
Subcontractors do not count towards paid seats, cost nothing to add and have no quantity limit.
Shops consolidating phone lines
The phone add-on covers an integrated phone system, two-way texting, call flows and ad tracking.
Franchise and multi-location
The Ultimate tier adds franchise management, inventory, purchase orders, equipment tracking and an open API.
Who should look elsewhere, and where to look
If this is youLook at
You want a price without a sales call
Housecall Pro, SetmoreYou will not sign an annual contract
Square Appointments, kiwilaunchYour techs are all on Android
Housecall ProA solo operator needing a free plan
Setmore, PicktimeSalon, spa or barbershop bookings
Vagaro, BooksyWhere else to look
Five alternatives
ProductKnown forFree planStarts at
Housecall ProField service dispatch, invoicing and payments
Free plan
No, 14-day trialStarts at
$79/mo
SetmoreFree tier for four users, strong support desk
Free plan
Yes, 4 usersStarts at
$12/user
Square AppointmentsBooking built into Square's POS
Free plan
Yes, soloStarts at
$0
Acuity SchedulingSquarespace-owned, custom client forms, paid packages
Free plan
No, 7-day trialStarts at
$20/mo
kiwilaunchPrice modifiers, package management, iOS-first
Free plan
Yes, soloStarts at
$0Advertisementfrom the publisher of this site
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How this review was put together
We read 95 Workiz reviews through Apple's public App Store feed and set aside 23 that were more than two years old. Quotes are verbatim and linked to their source. Scores are as published on 13 September 2026, and every price comes from the vendor's own pricing page on 13 September 2026, not from a comparison site.
Wrote one of these reviews?
If you would rather we did not quote you, write to support@kiwilaunch.com and we will take it down.