Booking software reviews
Thryv reviews: the praise, the complaints, and five alternatives
We read 75 App Store reviews and checked Thryv's score on 5 platforms. Here is what its customers say, who the product fits, and where to look if that is not you.
Reviews read 13 September 2026
App Store3.7
Google Play3.1Scores
Ratings from third parties
App Store
3.7
Google Play
3.1
G2
4.3
Capterra
4.2
Trustpilot
2.5
In their own words
Four happy customers, four unhappy ones
We print the same number of each on every review we publish. Thryv has fewer reviews than most, so this page shows 4 a side rather than six.
Happy4 and 5 stars
“An excellent and affordable way to operate my business! It helps me organize my jobs and tasks while keeping my Customers up to date and informed!!”
“Really this guys are a lie. They will give you fake promises that a lot of customers will call you. You business is going to grow thanks to them. That you would be at the top of google search. …”
“App was great for essentials before the update but now it has become something that has more functions, sleeker appearance and better user experience for my clients and their customers. …”
“This tool helps you manage many key day to day business operations, maximize lifetime value of our customers, leverage the social media and YouTube generation and much more!”
Unhappy1 and 2 stars
“I really like the computer software but their app is genuinely bad. It crashes mid estimates, takes for ever to load customer details. Messages sometimes don’t get sent and if it does it sends 2 or 3 times. …”
“if i had one wish it would be to destroy this app. it is constantly glitching. any time i want to use it to book a job, i have to restart the app at least 3 times. …”
“Websites they build very slow to download which makes it hard to come up on search engines. Software and platform they have not worth they money they charge. If time goes back I wouldn’t use it on the first place”
“… It’s fine when it works but truly there must frustrating app I have in my phone. These issues can be a huge problem in the field when I can’t load the notes with access information or contact information. …”
The verdict
Who should pick Thryv
One vendor for everything
Business Center bundles CRM, calendar, invoices, payments, a client portal and email marketing at one monthly price.
Done-for-you marketing
Boosts add managed ads, search, social and brand work on top of the Signature and Custom plans.
Guided setup and support
The onboarding fee covers setup, and both published marketing plans list 24/7 support.
Who should look elsewhere, and where to look
If this is youLook at
You only need appointment booking
Setmore, PicktimeA salon or spa with staff
Vagaro, BooksyHome services needing dispatch
Housecall Pro, WorkizYou want a marketplace bringing clients
Booksy, FreshaYou would rather pay per transaction
kiwilaunchWhere else to look
Five alternatives
ProductKnown forFree planStarts at
SetmoreFree tier for four users, strong support desk
Free plan
Yes, 4 usersStarts at
$12/user
Housecall ProField service dispatch, invoicing and payments
Free plan
No, 14-day trialStarts at
$79/mo
Square AppointmentsBooking built into Square's POS
Free plan
Yes, soloStarts at
$0
BooksyBeauty and barbering with a consumer marketplace
Free plan
No, 14-day trialStarts at
$29.99/mo
kiwilaunchPrice modifiers, package management, iOS-first
Free plan
Yes, soloStarts at
$0Advertisementfrom the publisher of this site
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Appointments, packages, courses, and classes
How this review was put together
We read 75 Thryv reviews through Apple's public App Store feed and set aside 39 that were more than two years old. Quotes are verbatim and linked to their source. Scores are as published on 13 September 2026, and every price comes from the vendor's own pricing page on 13 September 2026, not from a comparison site.
Wrote one of these reviews?
If you would rather we did not quote you, write to support@kiwilaunch.com and we will take it down.