Booking software reviews
Housecall Pro reviews: the praise, the complaints, and five alternatives
We read 448 App Store reviews and checked Housecall Pro's score on 5 platforms. Here is what its customers say, who the product fits, and where to look if that is not you.
Reviews read 13 September 2026
App Store4.6
Google Play4.5Scores
Ratings from third parties
App Store
4.6
Google Play
4.5
G2
4.3
Capterra
4.7
Trustpilot
2.4
In their own words
Six happy customers, six unhappy ones
We print six of each on every review we publish, whatever the product scores: what changes between a good product and a bad one is what the complaints are about, not how many we run.
Happy4 and 5 stars
“This app does work pretty well with apple but the andriod version isn’t as good. The app is updated regularly. They are trying improve app regularly and it shows. I think overall it’s a pretty good app. Easy to use.”
“I’ve been a loyal Housecall Pro customer for around 5 years, but after the major update about a month ago, the platform became significantly worse for our business operations. This review is not about small bugs. …”
“Whatever the most recent update was broke things and I was going to write this same review I saw it needed to update again and I was like oh thank god they fixed it. No they did not. …”
“Generally good, should add a way to make payments via tapping a card directly on phone while app is open instead of entering card details manually every time. …”
“Dimensions 500 Heating And Air has taking on a new project called Housecall Pro. We are experiencing live,electronically,digitally and customized ventures with HCP. We are absolutely satisfied with thus far. …”
“Please Housecall pro please add an attach all button for me. when I am attaching photos to invoices. It will be so good please, I use your app everyday of my life.”
Unhappy1 and 2 stars
“… A complete and total waste of time, money and effort. I cannot and I mean I cannot suggest that you use any other company more aggressively than this. Save your wallet, time and sanity. …”
“They have a phone support. Called them two times regarding the same issue. Non of two people knew anything about their own policies and Housecall’s programs. I also spent two days with their email support. …”
“I don’t even know where to start. This is, without a doubt, the worst field application I’ve ever used. It’s unreliable, frustrating to work with, and the issues are severe enough that they’re literally costing me money. …”
“Terrible company, software is overpriced with a lot of billing and technical issues. They also will change your plan pricing without notification and then refused to refund you. Horrible customer service also. I would highly recommend not using. Edit. …”
“My company has called numerous times to have this issue resolved as they have been happening for weeks now. Making my business look and appear less professional when clients and homeowners receive their invoices. …”
“This app is not made by people with computer skills or knowledge in the right places, the amount of bugs, inefficient ways of doing basic tasks, and the general layout of the app is just shabby. …”
The verdict
Who should pick Housecall Pro
A trades crew of five
Essentials includes five users at $149 a month billed annually, one flat rate with no per-seat add-ons.
Payments inside the job
Card processing starts at 2.59% and bank payments at 1%, with Tap to Pay and free in-app check deposit.
Work beyond the calendar
Price book, job costing, review management, GPS tracking, routes, commissions and QuickBooks sync.
Who should look elsewhere, and where to look
If this is youLook at
A salon, spa or barbershop
Vagaro, BooksyYou want a real free plan, not a trial
Setmore, kiwilaunchA solo coach or tutor booking calls
Acuity Scheduling, CalendlyA retail counter alongside appointments
Square AppointmentsA two-person crew under $149 a month
kiwilaunch, SetmoreWhere else to look
Five alternatives
ProductKnown forFree planStarts at
SetmoreFree tier for four users, strong support desk
Free plan
Yes, 4 usersStarts at
$12/user
Square AppointmentsBooking built into Square's POS
Free plan
Yes, soloStarts at
$0
Acuity SchedulingSquarespace-owned, custom client forms, paid packages
Free plan
No, 7-day trialStarts at
$20/mo
SimplyBook.mePlans priced by booking volume, not seats
Free plan
Yes, 50 bookingsStarts at
€11.90/mo
kiwilaunchPrice modifiers, package management, iOS-first
Free plan
Yes, soloStarts at
$0Advertisementfrom the publisher of this site
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How this review was put together
We read 448 Housecall Pro reviews through Apple's public App Store feed and set aside 55 that were more than two years old. Quotes are verbatim and linked to their source. Scores are as published on 13 September 2026, and every price comes from the vendor's own pricing page on 13 September 2026, not from a comparison site.
Wrote one of these reviews?
If you would rather we did not quote you, write to support@kiwilaunch.com and we will take it down.