Booking software reviews
Acuity Scheduling reviews: the praise, the complaints, and five alternatives
We read 777 App Store reviews and checked Acuity Scheduling's score on 4 platforms. Here is what its customers say, who the product fits, and where to look if that is not you.
Reviews read 13 September 2026
App Store4.8
Google Play4.3Scores
Ratings from third parties
App Store
4.8
Google Play
4.3
Capterra
4.8
Trustpilot
3.7
In their own words
Six happy customers, six unhappy ones
We print six of each on every review we publish, whatever the product scores: what changes between a good product and a bad one is what the complaints are about, not how many we run.
Happy4 and 5 stars
“I like this app a lot. The deposit feature was the reason I made the switch from the platform I was using at first. I’d love if customer reviews could be added and widgets too.”
“I’ve been using this app for over 5 years. I wish I could set a particular price point for deposits depending on what my clients are purchasing instead of them having to Zelle the remaining balance. …”
“Acuity and Squarespace is a huge reason why I am successful and I think their software is perfect for beginner and intermediate businesses. I highly recommend for anyone trying to pursue their dreams of being a business owner.”
“So easy to use for me and patients alike, when needing to book & rebook. It’s like having an online secretary for less than £1 a day, allowing me to devote my time to my patients. Highly recommend!”
“Not sure what happened to the payment link we can share for checkout. It just shows appt confirmation, not a payment link which makes me have to choose another method”
“I'm excited about the update. I've always love acuity better than other scheduling apps I have always wished they were a little more advanced but NOW accepting payments by tapping the phone. …”
Unhappy1 and 2 stars
“… This app is not consistent it always crashes & cherry on top now it’s now allowing me to renew my monthly subscription. I’ve tried selecting the upgrade option thru multiple devices and it always shows an error message. …”
“There is only chat available for issues. This is a disservice to your customers. It took 5 days to resolve an issue that could have been resolved in 20mins with a phone call.”
“DO NOT USE THIS APP!!!! DO NOT DOWNLOAD!!! I’ve had one of the most frustrating experiences with Acuity Scheduling. If I could give zero stars, I would. The customer service has been extremely disappointing. …”
“… It’s been like this for the 3 years that I’ve had it. No other app (except for Microsoft Power Apps) is as buggy as this. I click on buttons or try to scroll and nothing happens. …”
“… AND NO ONE WAS NOTIFIED OF THIS CHANGE. NOT THE THERAPISTS OR THE CLIENTS. Wasted a lot of time and money on this issue. DONT GET THIS SPP …”
“One of the worst apps I’ve used. Every time I open it I have to force close it reopen it and then it works. If I select to view other peoples calendars it messes up the days. …”
The verdict
Who should pick Acuity Scheduling
Already on Squarespace
Acuity is a Squarespace product, and the two are sold and supported as one.
Clinics needing a BAA
Acuity will sign a BAA for HIPAA compliance, on the Premium plan at $49 a month billed annually.
Developers customising it
Premium adds custom API and CSS access, and Enterprise adds further APIs and unlimited scheduling instances.
Who should look elsewhere, and where to look
If this is youLook at
You want a plan that stays free
Setmore, SimplyBook.meYou have several staff on an entry budget
Square Appointments, SimplyBook.meYou need SMS reminders at the lowest price
SetmoreYou sell retail stock as well as services
VagaroYou want a marketplace bringing you clients
Fresha, VagaroWhere else to look
Five alternatives
ProductKnown forFree planStarts at
SetmoreFree tier for four users, strong support desk
Free plan
Yes, 4 usersStarts at
$12/user
SimplyBook.mePlans priced by booking volume, not seats
Free plan
Yes, 50 bookingsStarts at
€11.90/mo
Square AppointmentsBooking built into Square's POS
Free plan
Yes, soloStarts at
$0
VagaroBeauty and fitness, free marketplace listing
Free plan
No, 30-day trialStarts at
$30/mo
kiwilaunchPrice modifiers, package management, iOS-first
Free plan
Yes, soloStarts at
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How this review was put together
We read 777 Acuity Scheduling reviews through Apple's public App Store feed and set aside 249 that were more than two years old. Quotes are verbatim and linked to their source. Scores are as published on 13 September 2026, and every price comes from the vendor's own pricing page on 13 September 2026, not from a comparison site.
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