Booking software reviews
SimplyBook.me reviews: the praise, the complaints, and five alternatives
We read 41 App Store reviews and checked SimplyBook.me's score on 5 platforms. Here is what its customers say, who the product fits, and where to look if that is not you.
Reviews read 13 September 2026
App Store4.1
Google Play4.3Scores
Ratings from third parties
App Store
4.1
Google Play
4.3
G2
4.4
Capterra
4.6
Trustpilot
4.5
In their own words
Four happy customers, four unhappy ones
We print the same number of each on every review we publish. SimplyBook.me has fewer reviews than most, so this page shows 4 a side rather than six.
Happy4 and 5 stars
“I’ve been using Simplybook.me desktop version for many years to manage my bookings and allowing my customers to sign up for services 24/7. This new addition to the system is making a great product better. …”
“I love this app makes my work so much easier”
“After the update March 2025 the notification is not work! Please fix”
“Previously wrote a bad review after customer service refused to accept something was a problem with the app and not my device. …”
Unhappy1 and 2 stars
“Can’t even see the address of the customer I’m meant to be going to. And don’t say I can search in contact details. They should be available in the booking.”
“… From a development perspective, this management system has so many design flaws that the developers have lost much of their ability to scale horizontally or further develop the system. I will not comment further on this point here. …”
“… How does it know it’s not valid? If I’ve never put the damn thing in before. Without this information it won’t let me login so the app is useless. …”
“Not able to have text confirmation, kinda behind in time to have to check an email. Should be able to update business name and not able to”
The verdict
Who should pick SimplyBook.me
Teams with many staff
Standard includes 15 providers and Premium includes 30 on one flat fee, with no per-user charge.
Clinics that need HIPAA
HIPAA is available from the Standard plan upward, with a Business Associate Agreement on request.
Solo providers starting out
The free plan costs nothing for 50 bookings a month and one provider, and takes no credit card.
Who should look elsewhere, and where to look
If this is youLook at
You take more bookings than your plan includes
Fresha, SetmoreYou want every feature switched on at once
Acuity SchedulingYou take card payments in person
Square Appointments, kiwilaunchYou want a marketplace bringing you clients
Booksy, FreshaYou run the whole business from your phone
kiwilaunch, Square AppointmentsWhere else to look
Five alternatives
ProductKnown forFree planStarts at
SetmoreFree tier for four users, strong support desk
Free plan
Yes, 4 usersStarts at
$12/user
Acuity SchedulingSquarespace-owned, custom client forms, paid packages
Free plan
No, 7-day trialStarts at
$20/mo
Square AppointmentsBooking built into Square's POS
Free plan
Yes, soloStarts at
$0
FreshaMarketplace reach, paid for with a new-client fee
Free plan
No, 7-day trialStarts at
$19.95/mo
kiwilaunchPrice modifiers, package management, iOS-first
Free plan
Yes, soloStarts at
$0Advertisementfrom the publisher of this site
Take your first paid booking this week.
Set up your services, share your booking link, and let customers book and pay themselves. All from your iPhone, or your laptop browser.
Your booking page, live on your own website or ours
Card payments in person, with nothing but your iPhone
Appointments, packages, courses, and classes
How this review was put together
We read 41 SimplyBook.me reviews through Apple's public App Store feed and set aside 20 that were more than two years old. Quotes are verbatim and linked to their source. Scores are as published on 13 September 2026, and every price comes from the vendor's own pricing page on 13 September 2026, not from a comparison site.
Wrote one of these reviews?
If you would rather we did not quote you, write to support@kiwilaunch.com and we will take it down.