Booking software reviews
Zenoti reviews: the praise, the complaints, and five alternatives
We read 135 App Store reviews and checked Zenoti's score on 5 platforms. Here is what its customers say, who the product fits, and where to look if that is not you.
Reviews read 13 September 2026
App Store2.8
Google Play1.8Scores
Ratings from third parties
App Store
2.8
Google Play
1.8
G2
4.5
Capterra
4.4
Trustpilot
4.4
In their own words
Six happy customers, six unhappy ones
We print six of each on every review we publish, whatever the product scores: what changes between a good product and a bad one is what the complaints are about, not how many we run.
Happy4 and 5 stars
“I love using zenoti, on an iPad and the computer”
“At first I found the app a bit confusing but after the new updates it has become easier to navigate. Really love how I can check my scheduled hours and if I checked in and out. …”
“I love Zenoti and find it very easy to use, but would love if it could start to send notifications when you get someone booked on your schedule! …”
“This App has made quite a difference in our business. I love it! I appreciate the support from Zenoti as well! Highly recommend!”
“Happy with the app, I hope this app could be available on the Apple watch, too.”
“I’m loving the support system from this company!! Our partner is amazing!!!”
Unhappy1 and 2 stars
“Doesnt load, logs me out, crashes, says im in the wrong location even when im not, the only reason i use it is bc my job makes us use it. …”
“Can you plz ease fix the glitches? None of the apps or browsers functioning correctly. None of my coworkers or myself have been able to access tip reports from the current pay period for the last week.”
“Takes too much time to do invoices other systems are easier and more straightforward to use. System lacks ability to add items”
“I was working on the customer. Kicking me out of the app . I can’t get things done on time”
“… The app is utter garbage. Used to constantly logs us out. Now teases us n constant spinning wheel while it decides if/when it is going to actually sync data and be functional. Utter trash. Totally unusable. Absolutely useless. …”
“Appointment view does not auto refresh. There is more but that one simple functionality does not exist in 2025. You need to switch to a different day and back to see anything updates from whenever it originally loaded.”
The verdict
Who should pick Zenoti
Multi-location and franchise groups
Zenoti prices per centre and tailors multi-location pricing to your footprint rather than selling a fixed plan.
Medspa charting and photography
Their documentation specifies iPad configurations for clinical charting and photography workflows.
Replacing a whole software stack
Scheduling, point of sale, marketing, payroll, tips and analytics in one system.
Who should look elsewhere, and where to look
If this is youLook at
You want a price before a sales call
Square Appointments, GlossGeniusA solo operator with one chair
GlossGenius, SetmoreYou need a free tier to start
Setmore, PicktimeYour team runs the day from phones
Booksy, kiwilaunchYou will not sign an auto-renewing term
Acuity Scheduling, Square AppointmentsWhere else to look
Five alternatives
ProductKnown forFree planStarts at
GlossGeniusFlat 2.6% card processing for beauty and wellness
Free plan
No, 14-day trialStarts at
$28/mo
VagaroBeauty and fitness, free marketplace listing
Free plan
No, 30-day trialStarts at
$30/mo
MindbodyStudio management with a consumer marketplace
Free plan
No, and no trialStarts at
Quote only
Square AppointmentsBooking built into Square's POS
Free plan
Yes, soloStarts at
$0
kiwilaunchPrice modifiers, package management, iOS-first
Free plan
Yes, soloStarts at
$0Advertisementfrom the publisher of this site
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How this review was put together
We read 135 Zenoti reviews through Apple's public App Store feed and set aside 50 that were more than two years old. Quotes are verbatim and linked to their source. Scores are as published on 13 September 2026, and every price comes from the vendor's own pricing page on 13 September 2026, not from a comparison site.
Wrote one of these reviews?
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