Booking software reviews
Vagaro reviews: the praise, the complaints, and five alternatives
We read 977 App Store reviews and checked Vagaro's score on 5 platforms. Here is what its customers say, who the product fits, and where to look if that is not you.
Reviews read 13 September 2026
App Store4.4
Google Play3.6Scores
Ratings from third parties
App Store
4.4
Google Play
3.6
G2
4.6
Capterra
4.7
Trustpilot
3.7
In their own words
Six happy customers, six unhappy ones
We print six of each on every review we publish, whatever the product scores: what changes between a good product and a bad one is what the complaints are about, not how many we run.
Happy4 and 5 stars
“I’ve been using vagaro for 2 years now and it makes it so easy. My clients love how simple and straight forward. Vagaro offers a handful of things and it’s help me grow my business!!!! I’ll never stop using it.”
“VagaroPro is a game changer! The customer service I receive and the services provided are amazing, I don’t have to worry about building a website and I can send invoices and check out clients with touch less options. …”
“I’m a Barbershop Owner/Operator. In the barber world there’s multiple apps for booking appointments, regardless of how many there is I’ve always used Vagaro Pro for my business. It’s simple to operate and my clients love using it. …”
“While Ive found several idiosyncrasies that I don’t enjoy with this app, overall it does the job and makes my life easier. I wish there was a way to communicate the appointments to my personal Google Calendar. …”
“This app has every single thing that you can possibly need anytime. I need a little extra assistance. The customer service representatives are always super thorough and they even follow up with an email for reference. …”
“I’ve really enjoyed using Vagaro. It has made organization and paperwork so much easier! I like how straightforward and easy it is to use and how they send appointment reminders and how clients can book online. Super convenient. …”
Unhappy1 and 2 stars
“The settings page never works it’s very frustrating when you need to make changes to how clients can book, services offered, cost changes etc. it doesn’t load. How are we supposed to run a buisness when it doesn’t load. …”
“… It’s been weeks that I can’t cash out clients and they refuse to own their bad equipment issues. They keep making appts that I have to cancel clients for so they can run updates that never work. …”
“… I had a workshop starting on 9/1 that I couldn’t do because the an error message that keeps popping up. It has changed my customer experience with classes and honestly it’s been a nightmare. …”
“I’m incredibly disappointed with Vagaro’s new Vera Fill My Books feature and the changes surrounding the Marketplace. We chose Vagaro because we were happy to pay a monthly subscription for our booking and salon management system. …”
“I’ve been using this app about 10 years. Constantly shuts down. Frequently deletes appointments. Have to reopen multiple times to use. Freezes. Double books appointments on the same exact day/time. Truly just a big mess. …”
“… Do you have any idea how embarrassing that is I cannot afford to go without getting my deposits as a brand new business I am going paycheck to paycheck right now. …”
The verdict
Who should pick Vagaro
Solo beauty and fitness pros
One bookable calendar lists at $30 a month, discounted to $23.99 for the first six months.
Businesses wanting discovery
The subscription includes a free Vagaro Marketplace listing, and bookings through it carry no fee.
Single-location teams of seven plus
The ladder stops at $90 a month for seven or more calendars, so the subscription does not keep climbing with headcount.
Who should look elsewhere, and where to look
If this is youLook at
You want a plan that stays free
Setmore, Square AppointmentsYou run more than one location
Square AppointmentsYour staff work on Android
Square AppointmentsYou want website, forms and text marketing included
Acuity SchedulingYou are not a salon, spa or fitness studio
kiwilaunch, SetmoreYou want to build your own brand on your own site
kiwilaunch, Acuity SchedulingYou want your client list to stay in your own database
kiwilaunch, Acuity SchedulingWhere else to look
Five alternatives
ProductKnown forFree planStarts at
BooksyBeauty and barbering with a consumer marketplace
Free plan
No, 14-day trialStarts at
$29.99/mo
FreshaMarketplace reach, paid for with a new-client fee
Free plan
No, 7-day trialStarts at
$19.95/mo
Square AppointmentsBooking built into Square's POS
Free plan
Yes, soloStarts at
$0
Acuity SchedulingSquarespace-owned, custom client forms, paid packages
Free plan
No, 7-day trialStarts at
$20/mo
kiwilaunchPrice modifiers, package management, iOS-first
Free plan
Yes, soloStarts at
$0Advertisementfrom the publisher of this site
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How this review was put together
We read 977 Vagaro reviews through Apple's public App Store feed and set aside 128 that were more than two years old. Quotes are verbatim and linked to their source. Scores are as published on 13 September 2026, and every price comes from the vendor's own pricing page on 13 September 2026, not from a comparison site.
Wrote one of these reviews?
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