Booking software reviews
Square Appointments reviews: the praise, the complaints, and five alternatives
We read 868 App Store reviews and checked Square Appointments's score on 4 platforms. Here is what its customers say, who the product fits, and where to look if that is not you.
Reviews read 13 September 2026
Appointments
App Store4.9
Google Play4.7Scores
Ratings from third parties
App Store
4.9
Google Play
4.7
Capterra
4.5
Trustpilot
3.7
In their own words
Six happy customers, six unhappy ones
We print six of each on every review we publish, whatever the product scores: what changes between a good product and a bad one is what the complaints are about, not how many we run.
Happy4 and 5 stars
“I’m new to self employment and running my own schedule as well as booking the jobs can be challenging. Square appointments has definitely been a huge help to when scheduling, keeping track of appts, and even collecting payment. …”
“I've been using square for years and for the most part, it runs smooth. I've had a few hiccups but were solved by calling customer service and they are always nice and professional and solve every issue. …”
“I enjoy using this app, very reliable & the free features you’re able to use is definitely worth using. Some of the paid features should be included in the free package but overall it’s nice to use. …”
“⭐⭐⭐⭐⭐ Square Appointments has been an excellent solution for our business at Know What AI Sees™. It makes scheduling AI strategy sessions and consultations incredibly simple for both our team and our clients. …”
“I’ve had my business with square pre pandemic, all the tools and appointments are easily made , I run my business fully with square with all their tools and take payments with it. …”
“I absolutely love my Square Appointments! It was very easy to setup and extremely flexible. My clients will love this product as much as I do. Alan Robell KnowWhatAISees.ai Founder & AI Business Strategist”
Unhappy1 and 2 stars
“i can no longer even open my booking app without a notification about tap to pay causing it to glitch and close. i don’t need tap to pay and it shouldn’t cause so many other issues with the app. …”
“I have had nothing but issues with this app since I purchased the service. Nonstop issues with not being able to take payment. I am constantly having to uninstall and reinstall the app just for it to work. …”
“Nous utilisons Square depuis 6 ans et nous avons souvent des bugs dans notre système. Chaque fois que nous appelons au service à la clientèle s’est compliqué et le personnel mets la faute sur nous. …”
“Square works well for payments, but the tax system for service businesses is very frustrating. My business offers massage services (which should not be taxed) and also sells retail products (which should have sales tax). …”
“Recent update matching device system theme automatically is unacceptable. I want my phone in dark mode not your app. Dark mode does not distinguish colors of imported calendars between pending appointment making it difficult to know what is pending. …”
“The decision to automatically mirror light and dark mode to your device, without having an option to turn it off in the app setting was a bad decision, please make a setting where you can toggle light/dark mode in app”
The verdict
Who should pick Square Appointments
Solo pro avoiding subscriptions
Square Free is $0 per location, with no monthly cost at all and processing fees only when you take a payment.
Already running Square POS
Appointments takes payment on the same Square rails as the rest of the account, including Tap to Pay and Cash App Pay.
Team calendars without seat fees
Every plan lists unlimited calendars, and paid plans bill per location rather than per staff member.
Who should look elsewhere, and where to look
If this is youLook at
You need no-show fees without a subscription
SimplyBook.me, SetmoreYou want customisable text reminders
Setmore, Acuity SchedulingYou run more than one site
Fresha, VagaroYou want to keep your own card processor
Acuity Scheduling, kiwilaunchYou expect phone support long term
Booksy, VagaroWhere else to look
Five alternatives
ProductKnown forFree planStarts at
SetmoreFree tier for four users, strong support desk
Free plan
Yes, 4 usersStarts at
$12/user
Acuity SchedulingSquarespace-owned, custom client forms, paid packages
Free plan
No, 7-day trialStarts at
$20/mo
VagaroBeauty and fitness, free marketplace listing
Free plan
No, 30-day trialStarts at
$30/mo
FreshaMarketplace reach, paid for with a new-client fee
Free plan
No, 7-day trialStarts at
$19.95/mo
kiwilaunchPrice modifiers, package management, iOS-first
Free plan
Yes, soloStarts at
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How this review was put together
We read 868 Square Appointments reviews through Apple's public App Store feed and set aside 130 that were more than two years old. Quotes are verbatim and linked to their source. Scores are as published on 13 September 2026, and every price comes from the vendor's own pricing page on 13 September 2026, not from a comparison site.
Wrote one of these reviews?
If you would rather we did not quote you, write to support@kiwilaunch.com and we will take it down.