Booking software reviews
Setmore reviews: the praise, the complaints, and five alternatives
We read 810 App Store reviews and checked Setmore's score on five platforms. Here is what its customers say, who the product fits, and where to look if that is not you.
Reviews read 8 September 2026
Setmore
App Store4.7
Google Play3.8Scores
Ratings from third parties
App Store
4.7
Google Play
3.8
G2
4.5
Capterra
4.6
Trustpilot
4.9
In their own words
Six happy customers, six unhappy ones
We print six of each on every review we publish, whatever the product scores: what changes between a good product and a bad one is what the complaints are about, not how many we run.
Happy4 and 5 stars
“I have been using this app for over 10 years for my small business and it is great. I highly recommend this app for scheduling and customer retention info.”
“Great App & Good customer service. One thing should definitely be integrated is an automated text back system for previous clients to book their next appointment.”
“Over all this is a great app but I have truly never ending issues trying to upload photos to client files.”
“I love this app and works great for me. But I don't recommend the live receptionist service. They promise a lot but can't deliver. …”
“This app is my choice after trying many others. Simple for my appointments. There are some comments: my clients sometimes say that they cannot cancel or reschedule …”
“I like the Setmore app I definitely agree on more ways to organize and optimize your business. I do mobile detailing and I can't seem to find the way to set my account to become more visible. …”
Unhappy1 and 2 stars
“… Setmore have admitted they don't know how it happened but are refusing to refund the phone call I made to their helpline. Very disappointed stay well away! …”
“Since the update my clients have not been able to book appointments past August 25, it says there are no available slots till October 15 and it's very disappointing as I'm losing business.”
“… They did not test the issue. They did not ask enough questions to understand what was happening. They simply acted like it was my problem …”
“The automated reminder message sent via what's app to clients need to be reworded. … Too many cancellations because clients reply to those reminders. Fix this please.”
“Bought a subscription and it doesn't even work through the app. Tried to activate 14 day trial, says I need to contact 'account owner'. Not happy”
“This app was always so handy! But the last couple of weeks have really sucked. The app doesn't even open. It's stays frozen on the logo and 'loading' but never loads open”
The verdict
Who should pick Setmore
Four people or fewer
The free plan covers up to four users with unlimited appointments, and nothing else on this page matches that for nothing.
You want a human, fast
Support is the most praised thing about Setmore by a wide margin, and reviewers name the agent who helped them.
Just filling a calendar
Appointments in, reminders out. If that is the whole brief, Setmore covers it without you paying for anything else.
Who should look elsewhere, and where to look
If this is youLook at
You want your own domain on the booking page
SimplyBook.me, kiwilaunchYou sell courses, packages or multi-session programs
Vagaro, kiwilaunchEach service needs its own notice period
Acuity SchedulingYou are bound by HIPAA
SimplyBook.me, from the Standard plan upYour team works mostly on Android
Square Appointments, VagaroWhere else to look
Five alternatives
ProductKnown forFree planStarts at
AcuityNative Squarespace integration, stronger API
Free plan
No, 7-day trialStarts at
$20/mo
SimplyBook.meHIPAA add-on, Reserve with Google, more payment processors
Free plan
Yes, 50 bookingsStarts at
€13.90/mo
Square AppointmentsNative Square POS and terminal
Free plan
Yes, soloStarts at
$0
VagaroMarketplace lead generation, multi-service salon bookings
Free plan
No, 30-day trialStarts at
$30/mo
kiwilaunchPrice modifiers, package management, iOS-first
Free plan
Yes, soloStarts at
$0Advertisementfrom the publisher of this site
Take your first paid booking this week.
Set up your services, share your booking link, and let customers book and pay themselves. All from your iPhone, or your laptop browser.
Your booking page, live on your own website or ours
Card payments in person, with nothing but your iPhone
Appointments, packages, courses, and classes
How this review was put together
We read 810 Setmore reviews through Apple's public App Store feed and set aside 545 that were more than two years old. Quotes are verbatim and linked to their source. Scores on G2, Capterra, Trustpilot, the App Store and Google Play are as published on 8 September 2026, and every price comes from the vendor's own pricing page on 12 September 2026, not from a comparison site.
Wrote one of these reviews?
If you would rather we did not quote you, write to support@kiwilaunch.com and we will take it down.