Booking software reviews
GlossGenius reviews: the praise, the complaints, and five alternatives
We read 444 App Store reviews and checked GlossGenius's score on 5 platforms. Here is what its customers say, who the product fits, and where to look if that is not you.
Reviews read 13 September 2026
App Store4.5
Google Play3.9Scores
Ratings from third parties
App Store
4.5
Google Play
3.9
G2
4.6
Capterra
4.8
Trustpilot
2.3
In their own words
Six happy customers, six unhappy ones
We print six of each on every review we publish, whatever the product scores: what changes between a good product and a bad one is what the complaints are about, not how many we run.
Happy4 and 5 stars
“I absolutely love GlossGenius! It’s very easy and convenient to use, both for me and my clients. Booking and managing appointments is simple, and I really appreciate the analytics and reports that help me understand and track my business. …”
“As a massage therapist it’s important to have seamless booking. With Glossgenius I never miss a beat and my clients constantly tell me how easy the online booking feature is. The built in website is top tier. …”
“I’ve been using GlossGenius for years and genuinely love it. The online booking, forms, payments, reminders, and overall client experience have made running my esthetics business so much easier. My biggest wish is for a more seamless checkout experience. …”
“Been using GlossGenius for just over 5 months. The analytics are pivotal for rebuilding my business after being out for almost 10 yrs. The reminders keep my clients on time and connected. …”
“I don’t like the new update. Everything is now in frames, and the app feels cluttered and harder to use. I preferred the previous layout, which was much cleaner and easier to navigate thanks. …”
“Gloss has really stepped thier game up for massage practices. There’s not too much you can ask for , but if you do Gloss will definitely answer. All this for a low price. I remember paying $500 a month. …”
Unhappy1 and 2 stars
“We run a busy aesthetician business using Gloss Genius for several years. Recent updates to the scheduling system have left us deeply frustrated. Not getting much help from Gloss Genius support and no schedule to get it fixed. …”
“This update is terrible. I feel like they have not listened to anybody’s complaints about it. I am in the process of switching over to a new site and cannot wait to be done with GlossGenius.”
“… I have an iPhone and Samsung that I use the app on and the app functions bad on both platforms. Nothing was wrong with the old lay out, I’m not sure why gloss decided to change everything. …”
“Every time I have an issue they don’t answer support. They leave me waiting for hours and hours then when I finally click to have them call me back they don’t. …”
“Switched to gloss genus not too long ago and loved the way it was set up but with the new update I’m disappointed. Not a fan of the new home layout. …”
“… This means that unless they are incomplete, you cannot edit any forms during in person appointments while your client is already with you. 3. You cannot schedule any marketing campaigns (text/email). 4. …”
The verdict
Who should pick GlossGenius
Solo beauty pro starting out
Standard is $24 a month billed annually and already includes the booking website, point of sale, inventory and the flat card rate.
High card volume, small tickets
Cards run at a flat 2.6% with no extra charge for Tap to Pay, card on file or manual entry, on every plan.
A medspa needing EMR
Practice Essentials at $148 a month adds charting, photo markup, medical director sign-off and HIPAA compliance.
Who should look elsewhere, and where to look
If this is youLook at
You want a plan that stays free
Setmore, PicktimeYou are not a beauty or medspa business
Setmore, Acuity SchedulingMost of your revenue is invoices or BNPL
Square AppointmentsA team of ten or more on a tight budget
VagaroYour team runs the business on Android
Booksy, Square AppointmentsWhere else to look
Five alternatives
ProductKnown forFree planStarts at
VagaroBeauty and fitness, free marketplace listing
Free plan
No, 30-day trialStarts at
$30/mo
BooksyBeauty and barbering with a consumer marketplace
Free plan
No, 14-day trialStarts at
$29.99/mo
FreshaMarketplace reach, paid for with a new-client fee
Free plan
No, 7-day trialStarts at
$19.95/mo
Square AppointmentsBooking built into Square's POS
Free plan
Yes, soloStarts at
$0
kiwilaunchPrice modifiers, package management, iOS-first
Free plan
Yes, soloStarts at
$0Advertisementfrom the publisher of this site
Take your first paid booking this week.
Set up your services, share your booking link, and let customers book and pay themselves. All from your iPhone, or your laptop browser.
Your booking page, live on your own website or ours
Card payments in person, with nothing but your iPhone
Appointments, packages, courses, and classes
How this review was put together
We read 444 GlossGenius reviews through Apple's public App Store feed and set aside 44 that were more than two years old. Quotes are verbatim and linked to their source. Scores are as published on 13 September 2026, and every price comes from the vendor's own pricing page on 13 September 2026, not from a comparison site.
Wrote one of these reviews?
If you would rather we did not quote you, write to support@kiwilaunch.com and we will take it down.