Booking software reviews
Booksy reviews: the praise, the complaints, and five alternatives
We read 954 App Store reviews and checked Booksy's score on 4 platforms. Here is what its customers say, who the product fits, and where to look if that is not you.
Reviews read 13 September 2026
App Store4.5
Google Play4.7Scores
Ratings from third parties
App Store
4.5
Google Play
4.7
Capterra
4.4
Trustpilot
3.1
In their own words
Six happy customers, six unhappy ones
We print six of each on every review we publish, whatever the product scores: what changes between a good product and a bad one is what the complaints are about, not how many we run.
Happy4 and 5 stars
“Ever since I stopped trying to book my appointments on my own and went over to Booksy. It has made life easy for me as an entrepreneur and Barbrer booking made Easy great and user-friendly for clients as well.”
“I had been using a paper diary for years and finally made the leap to using a booking system. I have found Booksy ver easy to use as have my clients. It has made life so much easier for me!”
“Petronella was absolutely AMAZING! She was so patient with helping me with my Booksy booking app that was hacked. She gave her best efforts and best advice she helped me secure everything and I great appreciate her. …”
“I’ve been using the app for a year and it’s been great! The only reason why I’m not giving it 5 stars is because I have stopped receiving notifications on my phone about new appointments. …”
“Was using another booking app when someone told me to give Booksy a try. It has been leagues better than what I was previously using. Lots of functionality, easy to navigate, and exemplary customer service.”
“General happy with the app although their a certain areas for improvement, the on boarding has been the best for me. Also you can only take late cancellation fee from customers who book through the app themselves. …”
Unhappy1 and 2 stars
“I’ve been using the app for about 4 years but the last few months I’ve been having a lot of problems my notifications just don’t arrive and for a dating app that doesn’t receive notifications (notices) it’s a huge problem”
“… If the client has already agreed to the cancellation policy on the original appointment then that means they are aware you have a policy and shouldn’t be a problem to charge the cancellation fee. …”
“UPDATE:app is having even more problems!!! Not worth your time!!! really unhappy with this app but unfortunately all my reviews are on here so I don’t feel like I can switch. Def look into all your options! …”
“… I appreciate them trying to help but not helping me go back to the old system or hearing anything back from the developers they said they’ve forwarded to 5 times is pretty disappointing and affects my business. …”
“I used booksy for a while, but since long time it’s useless! Some additional option was turned on by them and they charged me 40% of the appointment that didn’t took place. …”
“… Despite all of these precautions I still wasted time and money. Eventually leading to booksy blocking my boost and receiving fewer and fewer new clients. I started a new account and the booking issues continued on this account. …”
The verdict
Who should pick Booksy
Beauty and barbering
Booksy's own industry pages and its Play Store category are built around hair, nails, brows, barbering and spas.
Solo operators wanting everything
One user pays $29.99 a month and Booksy states every feature is in that price, with no higher tiers.
Marketplace reach with no fixed cost
Boost is free to switch on and charges a one-time 30% fee only on a Boost client's first visit.
Who should look elsewhere, and where to look
If this is youLook at
You want a plan that stays free
Setmore, Square AppointmentsYou run a team and want predictable seat costs
Square Appointments, kiwilaunchYou sell services outside beauty
Acuity Scheduling, SetmoreYou do not want commission on clients you consider yours
Acuity Scheduling, SimplyBook.meYou run the whole front desk from a phone
Vagaro, Square AppointmentsYou want to build your own brand on your own site
kiwilaunch, Acuity SchedulingYou want your client list to stay in your own database
kiwilaunch, Acuity SchedulingWhere else to look
Five alternatives
ProductKnown forFree planStarts at
VagaroBeauty and fitness, free marketplace listing
Free plan
No, 30-day trialStarts at
$30/mo
FreshaMarketplace reach, paid for with a new-client fee
Free plan
No, 7-day trialStarts at
$19.95/mo
Square AppointmentsBooking built into Square's POS
Free plan
Yes, soloStarts at
$0
SetmoreFree tier for four users, strong support desk
Free plan
Yes, 4 usersStarts at
$12/user
kiwilaunchPrice modifiers, package management, iOS-first
Free plan
Yes, soloStarts at
$0Advertisementfrom the publisher of this site
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How this review was put together
We read 954 Booksy reviews through Apple's public App Store feed and set aside 112 that were more than two years old. Quotes are verbatim and linked to their source. Scores are as published on 13 September 2026, and every price comes from the vendor's own pricing page on 13 September 2026, not from a comparison site.
Wrote one of these reviews?
If you would rather we did not quote you, write to support@kiwilaunch.com and we will take it down.