Booking Software for Tour Operators

A half-full departure still costs you the same guide, the same fuel, the same morning. It isn't really a seat you're selling, it's a place on something that's already going out. Set the capacity to what the boat, the van or the trail can actually carry, and once it's reached, the departure stops taking bookings on its own. When a departure sits under capacity in the shoulder season, a promotion code can move the remaining seats without resetting what the same departure charges during peak weeks.

A half-day city walk and a full-day drive up the coast aren't the same booking wearing a different name, they're different services, each with its own length. Between one departure and the next is the part nobody's paying for: the van refueled, the cooler restocked, the guide actually eating lunch. Set a break between bookings so the afternoon departure isn't scheduled to start while the morning group is still climbing back into the van.

A hotel shuttle route covers real streets, not a radius drawn by hand. Set coverage per service by ZIP, post code or area name, and a booking can only go through from inside it. Someone well outside your route can't reserve a pickup that was never going to reach them, and your driver's morning run stays the streets you actually planned for.

A guest booked in for the whole week doesn't want to pay for each departure separately. Sell a block of departures as a package, paid once and drawn down one departure at a time as the trip continues. On a day with more than one departure going out, the real question isn't who's free, it's which guide is on which trip: add each guide as a staff member, with their own shifts and calendar, so the roster already shows who's running the morning hike and who's covering the afternoon cruise, without a round of calls to check. When a departure changes, settle the difference as a refund or an extra charge, right from the dashboard.

You're not behind a desk, you're at the trailhead or the dock, watching the group gather. The kiwilaunch iOS app keeps today's departure on your phone: who's booked, what's already paid, and the guide's calendar for the rest of the week, so a headcount check doesn't send you back to a laptop. Tap to Pay on iPhone takes a card from someone who joins at the last minute, with no reader to carry to the dock.