Booking software reviews
Mindbody reviews: the praise, the complaints, and five alternatives
We read 695 App Store reviews and checked Mindbody's score on 5 platforms. Here is what its customers say, who the product fits, and where to look if that is not you.
Reviews read 13 September 2026
App Store4.6
Google Play4.3Scores
Ratings from third parties
App Store
4.6
Google Play
4.3
G2
3.8
Capterra
4.0
Trustpilot
4.4
In their own words
Six happy customers, six unhappy ones
We print six of each on every review we publish, whatever the product scores: what changes between a good product and a bad one is what the complaints are about, not how many we run.
Happy4 and 5 stars
“What is the problem? I have updated and still receive error code every time I hit the return on keyboard, it’s very frustrating when you’re writing notes and get kicked out.”
“I enjoy the business app- however have a few bugs lately. The waitlist error and visual digital imprint in the app. …”
“Please please PLEASE give us the ability to edit and update contact logs in the app!!”
“You change 20% on any new person who signs up on the app and pays. You steal that from the business owner. It’s an excessive money grab.”
“Very unhappy with my service. I have spent 11k on this total system and it does not work. Considering all options to remove my billing system from MINDBODY. MINDBODY should be ashamed of their horrible customer service with fitmetrix. …”
“I’m honored to tell you and the staff that makes you a great company to work with a blessing. Your company allows us on a daily basis to provide operational excellence to our customers here in Kern county. …”
Unhappy1 and 2 stars
“… Even the most basic functionality is not intuitive. It doesn't allow me to add sessions because I have to update my availability. However it doesn't let me update my availability. It continually says that I have "no availability". …”
“The app has very poor performance and crashes frequently. There’s a lot that could be improved, and many basic features are difficult or frustrating to use. Overall, the app feels unreliable and needs significant improvements to stability and functionality.”
“MINDBODY has a lot of bugs and speaking to people that have used it for years. They haven’t bothered fixing them in 10+ years. Big name does not equal best.”
“Unable to login from one studio to another we have an account rep Wendy but she has not been able to help us in The past 2 months. This problem is very frustrating. …”
“… Our monthly price has consistently increased. MB has switched merchant account services and I have been severely overcharged example a $400 charge they took $94 and with no explanation. They charged me a $30 new client discovery fee?? …”
“… The most frustrating part is that despite barely being able to properly use the service due to the ongoing issues, we are still being pressured to pay termination fees to leave. …”
The verdict
Who should pick Mindbody
Studios wanting marketplace demand
Listing on the Mindbody consumer app is included on every plan, at 20% capped at $30 and only on a new client's first purchase.
Large front desk teams
Every published plan includes unlimited users per location, and the price rises by adding locations rather than people.
Businesses migrating in
There is no setup fee on any plan, and Mindbody handles configuration, data migration and training during onboarding.
Who should look elsewhere, and where to look
If this is youLook at
You need a price before a sales call
Acuity Scheduling, SetmoreSolo practitioner on a tight budget
Setmore, kiwilaunchYou want to be able to cancel any month
VagaroA salon or barbershop wanting discovery
BooksyYou want to trial before committing
SimplyBook.me, kiwilaunchYou want to build your own brand on your own site
kiwilaunch, Acuity SchedulingYou want your client list to stay in your own database
kiwilaunch, Acuity SchedulingWhere else to look
Five alternatives
ProductKnown forFree planStarts at
VagaroBeauty and fitness, free marketplace listing
Free plan
No, 30-day trialStarts at
$30/mo
BooksyBeauty and barbering with a consumer marketplace
Free plan
No, 14-day trialStarts at
$29.99/mo
FreshaMarketplace reach, paid for with a new-client fee
Free plan
No, 7-day trialStarts at
$19.95/mo
Square AppointmentsBooking built into Square's POS
Free plan
Yes, soloStarts at
$0
kiwilaunchPrice modifiers, package management, iOS-first
Free plan
Yes, soloStarts at
$0Advertisementfrom the publisher of this site
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How this review was put together
We read 695 Mindbody reviews through Apple's public App Store feed and set aside 288 that were more than two years old. Quotes are verbatim and linked to their source. Scores are as published on 13 September 2026, and every price comes from the vendor's own pricing page on 13 September 2026, not from a comparison site.
Wrote one of these reviews?
If you would rather we did not quote you, write to support@kiwilaunch.com and we will take it down.